99xok Privacy Policy
Protecting your personal information at 99xok is our top priority. Learn in detail what information we collect, how we use it, and how we keep it secure.
This privacy policy applies to all users of the 99xok platform. By using the 99xok website or services, you automatically agree to this policy. Please read it carefully.
Data Collection
1 What types of information we collect
99xok collects the following types of information to provide you with our services. We only collect information that is necessary to give you the best experience.
1A Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only for users aged 21 and above)
- Email address
- National ID number (applicable for KYC verification)
- Mobile number (for payment method verification)
1B Financial and Transaction Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Deposit and withdrawal history
- Bonus and reward-related transactions
1C Technical Information
- IP address and device type
- Browser information and operating system
- Login time and session-related information
- Information obtained from cookies and similar tracking technologies
Use of Information
2 How we use the information we collect
Information collected by 99xok is used for the following purposes. Each purpose is lawful, necessary, and contributes to improving the quality of your service.
- Account creation and management: To set up your account correctly and keep your login secure.
- Financial transaction processing: To carry out deposit and withdrawal instructions and ensure transaction accuracy.
- Identity verification (KYC): To prevent fraud, comply with anti-money laundering (AML) regulations, and enforce age restrictions in online gaming.
- Customer support: To resolve your issues through 24/7 live chat support and ensure you receive the right assistance.
- Promotional communications: To inform you about bonuses, offers, and updates (you can opt out of these communications at any time).
- Security and fraud prevention: To detect and prevent suspicious activity and maintain the security of the platform.
- Service improvement: To analyze user behavior and further enhance the platform experience.
- Legal obligations: To retain necessary information under applicable laws and regulations.
Data Security
3 How we keep your information secure
99xok places the highest importance on protecting your personal information. We use industry-standard security technologies that protect your data from all forms of unauthorized access.
- SSL Encryption: Our entire website is secured with SSL/TLS protocols. All information between your browser and our servers is transmitted in encrypted form.
- Password Hashing: Your password is never stored directly. Advanced cryptographic hashing algorithms are used.
- Firewall and Anti-DDoS Protection: Our servers are protected by advanced firewalls and DDoS attack prevention systems.
- Two-Factor Authentication (2FA): Two-factor authentication is used to add an extra layer of security to your account.
- Regular Security Audits: Regular security checks are conducted on our systems so that any vulnerabilities can be identified in time.
- Restricted Data Access: Only authorized staff can access your information on a need-to-know basis.
However, no digital system is 100% secure. While we ensure maximum protection, you are also requested to keep your login credentials confidential.
Sharing Information with Third Parties
4 Do we share your information with third parties
99xok never sells your personal information or shares it with third parties unnecessarily. Only the necessary information may be shared in the following limited circumstances:
- Payment processing: Only the information required to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
- Game providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive specific session data for game operation.
- Technology service providers: Trusted technology partners for services such as hosting, cloud storage, and cybersecurity.
- Legal obligations: Providing necessary information to comply with lawful orders from courts or government authorities.
- Fraud prevention: Sharing necessary information with regulatory bodies in cases involving financial crime investigations.
All third parties listed above operate under strict confidentiality agreements and may not use your information for any other purpose.
Cookie Policy
5 Cookies and tracking technologies
Cookies and similar tracking technologies are used on the 99xok website. Cookies are small data files stored in your browser that help improve your experience.
5A Types of cookies we use
- Essential cookies: For login sessions, security verification, and core platform functions. These cannot be disabled.
- Functional cookies: To remember your language preferences, theme settings, and personalization information.
- Analytics cookies: To understand which pages are used most and how users navigate the site.
- Marketing cookies: To display promotional messages based on your preferences.
5B Cookie controls
You can disable non-essential cookies at any time by changing your browser settings. However, disabling certain cookies may cause some features of the website to not work correctly.
Data Retention
6 How long we retain your information
99xok retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: Retained for a specified number of years as required by legal obligations.
- After account closure: Certain information may be retained for a limited period after account closure for dispute resolution, fraud prevention, and legal reasons.
- Marketing information: You will be removed from the marketing communications list as soon as you unsubscribe.
Once the necessary period has passed, your information is securely deleted or anonymized.
Your Rights
7 Your rights regarding your data
As a user of 99xok, you have several important rights over your own information. We respect these rights and help you exercise them.
- Right to access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
- Right to correction: If there is an error in your information, you can request that it be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to restrict processing: In certain cases, you can request that the use of your information be limited.
- Right to opt out of marketing: The ability to unsubscribe from promotional communications at any time.
- Right to lodge a complaint: If you are not satisfied with our privacy practices, you can raise a complaint at [email protected].
To exercise any of the above rights, contact us at [email protected] or through 24/7 live chat.
Protection of Minors
8 Protecting the information of minors
99xok is a platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
- Age is verified at registration and users under the age of 21 are not permitted to create an account.
- If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.
- If a parent or guardian becomes aware that their minor child has registered on this platform, please contact us at [email protected].
Policy Updates
9 How this privacy policy is updated
99xok may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- Displaying a clear notice on the main page of the website.
- Informing your registered email address about the update.
- Changing the "Last Updated" date at the top of this page.
Continued use of the platform after any changes means you are considered to have agreed to the updated policy. You are advised to check this page regularly.
Contact Us
10 Privacy-related contact
If you have any questions, concerns, or requests about this privacy policy, please contact us in the following ways. Our support team is able to provide all kinds of assistance in Bengali.
- Email: [email protected]
- Live Chat: 24/7 live chat support on the website
- Hours: 24 hours a day, 7 days a week, BST (UTC+6)
We generally try to respond to all requests promptly. Complex privacy-related requests may take a little longer, but we will always keep you updated.
For more information, visit our FAQ page and Terms and Conditions page. To learn about responsible gaming, visit the Responsible Gaming page.